Massage Cancellation Policy
PLEASE READ BEFORE BOOKING
For all appointment cancellations or re-bookings, we require 24 hours notice or anytime during office hours 9-5 pm the day before your appointment. Same day or short notice (within 24 hours) cancellations are subject to a fee up to the full, service amount. No shows will be charged the full, service amount.
If an emergency occurs, our company offers understanding, flexibility and will do our best to re-book your appointment at no cost. If you do need to cancel the same day, we appreciate if you call in at the earliest convenience so we may attempt to fill that appointment. If the cancelled time gets re-booked with another client, we will eliminate all charges from your account.
By booking your appointment online, through clinic sense, you are accepting these terms and conditions.
By booking your appointment through telephone, text, facebook messenger or e-mail, you are accepting these terms and conditions.
IF YOU NEED TO CANCEL AN APPOINTMENT
You can do so in one of the following ways (in order of effectiveness) THE DAY BEFORE
- Through the cancellation link on your confirmation E-mail. (BE SURE you get a confirmation of your cancellation)
- Facebook Messenger @rainingrelief
- Text Message to 780-832-6403 NOT by responding via text to our automated system
- Voice Mail to 780-832-6403